Detailed Course Outline
Introduction
- Course overview
- The classroom lab environment
Monitoring Client-to-SEPM Communication
- Introducing client-to-SEPM communication
- Examining client-to-SEPM communication
- Monitoring communication
- Using basic troubleshooting and other monitoring tools to troubleshoot communication
Maintaining the Symantec Endpoint Protection Environment
- Identifying critical SEP 12.1 services and processes
- Checking client status
- Using the Symantec Endpoint Protection Support Tool
- Managing administrators
- Reporting and notifications
Managing and Troubleshooting the SEPM
- Managing the SEPM
- Managing and troubleshooting the database
- Configuring SEP 12.1 clients to use secure socket layer (SSL) communication
Monitoring and Troubleshooting Content Distribution
- Describing LiveUpdate sources: Review
- Examining a LiveUpdate session
- Downloading full or xdelta packages
- Deter mining LiveUpdate status and examining logs
- SEP 12.1 LiveUpdate client management
- Managing and monitoring group update providers (GUPs)
Maintaining and Troubleshooting Clients
- Client Deployment Wizard optimizations
- Upgrading Symantec Endpoint Protection clients
- Troubleshooting client installation failures
- Performing client management
- Enabling Symantec Endpoint Protection debug logs
- Troubleshooting SEP 12.1 Mac clients
Monitoring and Troubleshooting Protection Technologies
- Managing protection technologies
- Preventing false positives
- Identifying false positives
- Introducing Windows software trace preprocessor (WPP)
Monitoring and Troubleshooting Network Threat Protection
- Application control best practices
- Application and device control use cases
- Application and device control reports and logs
- Firewall use cases
Best Practices for Troubleshooting and Remediating a Virus Outbreak
- Best practices for troubleshooting and remediating viruses
- Managing rapid release definitions
Performing Advanced Monitoring using IT Analytics
- Introducing IT Analytics
- Hardware and software requirements
- Describing how IT Analytics works
- About installing IT Analytics
Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies
- Evaluating a legacy environment for upgrade
- Redesigning a Symantec Endpoint Protection 11.x environment