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Administering Cisco UCM and Unity Connection (ACUCMWAUC)

Detailed Course Outline

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony

  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements

Lesson 2: Describing Deployment Models

  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features

  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface

Lesson 2: Examining Basic Server Configuration

  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures

  • DRS Backup Procedures
  • DRS Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration

  • Understanding User Management
  • Configuring Users

Lesson 2: Using the User Web Pages

  • Understanding the User Web Pages
  • Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters

  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing

Lesson 2: Supporting Cisco Unified IP Phones

  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications

  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity

  • Organizational Dial Plan
  • Trunks
  • Gateways

Lesson 2: Creating Route Plans

  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters

  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters

Lesson 2: Implementing Digit Manipulation

  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report

Module 7: Class of Control

Lesson 1: Defining Class of Control

  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application

Lesson 2: Using Class of Control Features

  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources

  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator

Lesson 2: Exploring Media Resource Management

  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs

Module 9: Features and Services

Lesson 1: Describing Basic Features

  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups

  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding

Lesson 3: Describing Phone Services

  • Cisco IP Phone Services
  • Cisco Phone Services Configuration

Module 10: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

  • Understanding Cisco Unity Connection
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection

  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Cisco Unity Connection Administration
  • Port Configuration for Telephony Integration
  • General Configuration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

  • Call Processing
  • Default Call Handlers
  • Handlers—Function and Purpose
  • Default Call Handler Flow
  • Call Handler Configuration
  • Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Message Retrieval
  • Incoming Call Processing Components
  • Call Routing—Direct or Forwarded
  • Call Routing—Direct
  • Call Routing—Forwarded
  • Configuration of Users
  • Implementation of Call Routing
  • Implementation of Call Routing—Direct
  • Implementation of Call Routing—Forwarded
  • Directory Handlers
  • Directory Handlers Configuration
  • Interview Handlers
  • Interview Handlers Configuration

Module 11: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts

  • Understanding Users
  • Preparing to Configuring Users
  • Configuring Authentication Rules
  • Configuring CoS
  • Configuring Schedules and Holidays
  • Configuring User Templates
  • Configuring Users
  • Understanding Contacts
  • Configuring Contact

Lesson 2: Managing Multiple Users

  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using BAT
  • Reviewing Users

Module 12: Implementation of Features

Lesson 1: Implementing the Dial Plan

  • Dial Plan Components
  • Dial Plan Configuration

Lesson 2: Understanding User Features

  • Reviewing User Features

Lesson 3: Accessing Voice Messaging and User Features

  • Accessing Voice Messaging
  • Phone View
  • Implementing Cisco Unity Connection VMO
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging

Lesson 4: Managing Distribution Lists

  • Distribution Lists—System Distribution Lists
  • Distribution Lists—Private Distribution Lists

Module 13: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application

  • Audiotext Application Design
  • Audiotext Application Configuration
  • Greeting Administrator
  • Greeting Administrator Configuration

Lesson 2: Using Cisco Unity Connection Tools and Reports

  • Using the Bulk Edit Feature
  • Using Task Management
  • Cisco Unity Connection Reports

Lesson 3: Using the DRS

  • Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations