Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)


Now available in e-learning for a fraction of the ILT (Instructor Led Training) cost!

Cisco has revolutionized e-learning You will now receive the exact same content and labs in a self-paced format complete with HD video, searchable transcripts, full Student Guide textbook, hands-on labs (just like the ILT labs) and graded assessments. It is the utmost, interactive and state-of-the-art authorized Cisco e-learning available.

To start learning, click here here to view this course.

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

  • Australia: 6,100.- AUD
  • Japan: 450,000 円
Click on town name to book Schedule
Asia Pacific
23/09/2019 - 27/09/2019 Münster Enroll
21/10/2019 - 25/10/2019 Berlin Enroll
11/11/2019 - 15/11/2019 Frankfurt Enroll
25/11/2019 - 29/11/2019 Berlin Enroll
09/12/2019 - 13/12/2019 Hamburg Enroll
06/01/2020 - 10/01/2020 Düsseldorf Enroll
06/01/2020 - 10/01/2020 Münster Enroll
27/01/2020 - 31/01/2020 Stuttgart Enroll
11/11/2019 - 15/11/2019 Vienna (iTLS) Enroll
24/02/2020 - 28/02/2020 Vienna (iTLS) Enroll
17/08/2020 - 21/08/2020 Vienna (iTLS) Enroll
02/12/2019 - 06/12/2019 Zagreb Course language: English Enroll
16/09/2019 - 20/09/2019 Asnières-sur-Seine Cedex Enroll
14/10/2019 - 18/10/2019 guaranteed date! Paris Enroll
17/02/2020 - 21/02/2020 Paris Enroll
22/06/2020 - 26/06/2020 Paris Enroll
14/10/2019 - 18/10/2019 Budapest Course language: English Enroll
25/11/2019 - 29/11/2019 Rome Enroll
11/11/2019 - 15/11/2019 Lisbon Enroll
04/11/2019 - 08/11/2019 Madrid Enroll
21/10/2019 - 25/10/2019 Zurich Enroll
10/02/2020 - 14/02/2020 Zurich Enroll
22/06/2020 - 26/06/2020 Zurich Enroll
United Kingdom
23/09/2019 - 27/09/2019 London (Int Hse) Enroll
16/12/2019 - 20/12/2019 London (Int Hse) Enroll
North America
United States
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English Enroll
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English Enroll
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English Enroll
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English Enroll
Latin America
09/09/2019 - 13/09/2019 Buenos Aires Enroll
04/11/2019 - 08/11/2019 São Paulo - ITLS Brasil powered by Fast Lane Enroll
11/11/2019 - 15/11/2019 Santiago Enroll
25/11/2019 - 29/11/2019 Bogotá D.C. Enroll
09/12/2019 - 13/12/2019 Mexico City Enroll
Middle East
United Arab Emirates
27/10/2019 - 31/10/2019 Dubai Course language: English Enroll
27/10/2019 - 31/10/2019 Cairo Course language: English Enroll
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.