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Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom Training

Duration 5 days

Price
  • Singapore: Price on request
  • Australia: 6,000.- AUD
  • New Zealand: 5,800.- NZD
  • Indonesia: IDR 24,000,000.-
  • India: US$ 4,600.-
  • Philippines: 130,000.- PHP
  • Thailand: THB 79,900.-
  • Vietnam: US$ 2,850.-
  • Japan: 450,000 円
  • Sri Lanka: US$ 2,850.-

  • Cisco Learning Credits: 41 CLC
 
Click on town name to book Schedule
Asia Pacific

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Bulgaria
09/12/2019 - 13/12/2019 Sofia Course language: English Enroll
France
04/11/2019 - 08/11/2019 Paris Enroll
United Kingdom
28/10/2019 - 01/11/2019 guaranteed date! London, City Enroll
23/03/2020 - 27/03/2020 London, City This is an English language FLEX course.   Time zone: Europe/London £ 2,688.- Enroll
29/06/2020 - 03/07/2020 London, City This is an English language FLEX course.   Time zone: Europe/London £ 2,688.- Enroll
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.