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Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Schedule Course Outline

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee


This course is part of the following Certifications:


Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom Training
Modality: C

Duration 5 days

  • Singapore: Price on request
  • Australia: 6,000.- AUD
  • New Zealand: 5,800.- NZD
  • Indonesia: IDR 24,000,000.-
  • India: US$ 4,600.-
  • Philippines: 130,000.- PHP
  • Thailand: THB 79,900.-
  • Vietnam: US$ 2,850.-
  • Japan: 450,000 円
  • Sri Lanka: US$ 2,850.-
  • Cisco Learning Credits: 41 CLC
Dates and Booking
Online Training
Modality: L
Dates and Booking
Click on town name to book Schedule
Asia Pacific
09/12/2019 - 13/12/2019 Sofia Course language: English Enroll
10/06/2019 - 14/06/2019 Zagreb Course language: English Enroll
01/07/2019 - 05/07/2019 Paris Enroll
04/11/2019 - 08/11/2019 Paris Enroll
23/09/2019 - 27/09/2019 Budapest Course language: English Enroll
18/03/2019 - 22/03/2019 Bucharest Course language: English Enroll
28/01/2019 - 01/02/2019 Ljubljana Course language: English Enroll
United Kingdom
11/02/2019 - 15/02/2019 London, City Enroll
08/07/2019 - 12/07/2019 London, City Enroll
28/10/2019 - 01/11/2019 London, City This is an English language FLEX course.   Time zone: Europe/London £ 2,688.- Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.