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Supporting and Troubleshooting Windows 10 (10982)

 

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses Implementing and Managing Windows 10 (20697-1) and Deploying and Managing Windows 10 using Enterprise Services (20697-2).

Course Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Content

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Classroom Training

Duration 5 days

Dates and Booking
 
Click on town name to book Schedule
Date on request
Location on request
Asia Pacific

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Germany
 17/02/2020 ― 21/02/2020 guaranteed date! Berlin Enroll
23/03/2020 ― 27/03/2020 Hamburg Enroll
04/05/2020 ― 08/05/2020 Stuttgart Enroll
08/06/2020 ― 12/06/2020 Berlin Enroll
20/07/2020 ― 24/07/2020 Düsseldorf Enroll
24/08/2020 ― 28/08/2020 Frankfurt Enroll
28/09/2020 ― 02/10/2020 Münster Enroll
02/11/2020 ― 06/11/2020 Berlin Enroll
07/12/2020 ― 11/12/2020 Hamburg Enroll
France
03/02/2020 ― 07/02/2020 Lille Enroll
10/02/2020 ― 14/02/2020 Paris Enroll
16/03/2020 ― 20/03/2020 Aix-en-Provence Enroll
23/03/2020 ― 27/03/2020 Lyon Enroll
23/03/2020 ― 27/03/2020 Nantes Enroll
23/03/2020 ― 27/03/2020 Rennes Enroll
06/04/2020 ― 10/04/2020 Toulouse Enroll
11/05/2020 ― 15/05/2020 Paris Enroll
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Italy
17/02/2020 ― 21/02/2020 Rome Enroll
20/04/2020 ― 24/04/2020 Milan Enroll
22/06/2020 ― 26/06/2020 Rome Enroll
31/08/2020 ― 04/09/2020 Milan Enroll
19/10/2020 ― 23/10/2020 Rome Enroll
14/12/2020 ― 18/12/2020 Milan Enroll
Switzerland
17/02/2020 ― 21/02/2020 Bern Enroll
17/02/2020 ― 21/02/2020 Basel Enroll
17/02/2020 ― 21/02/2020 Zurich Enroll
23/03/2020 ― 27/03/2020 Bern Enroll
23/03/2020 ― 27/03/2020 Basel Enroll
23/03/2020 ― 27/03/2020 Zurich Enroll
04/05/2020 ― 08/05/2020 Zurich Enroll
04/05/2020 ― 08/05/2020 Bern Enroll
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United Kingdom
 03/02/2020 ― 07/02/2020 Leeds This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
03/02/2020 ― 07/02/2020 Exeter Enroll
03/02/2020 ― 07/02/2020 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
17/02/2020 ― 21/02/2020 Glasgow Enroll
17/02/2020 ― 21/02/2020 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
24/02/2020 ― 28/02/2020 Manchester Enroll
02/03/2020 ― 06/03/2020 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
09/03/2020 ― 13/03/2020 Edinburgh Enroll
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Middle East
United Arab Emirates
15/03/2020 ― 19/03/2020 Dubai Course language: English Enroll
20/09/2020 ― 24/09/2020 Dubai Course language: English Enroll
Africa
Egypt
17/05/2020 ― 21/05/2020 Cairo Course language: English Enroll
15/11/2020 ― 19/11/2020 Cairo Course language: English Enroll
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.