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Supporting and Troubleshooting Windows 10 (10982)

Course Description Schedule Course Outline Supporting and Troubleshooting Windows 10 - Download PDF Download PDF
 

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training

Duration 5 days

Dates and Booking
 
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Date on request
Location on request
Asia Pacific
Europe
Germany
15/07/2019 - 19/07/2019 Münster Enroll
29/07/2019 - 02/08/2019 Berlin Enroll
12/08/2019 - 16/08/2019 Hamburg Enroll
26/08/2019 - 30/08/2019 Stuttgart Enroll
09/09/2019 - 13/09/2019 Düsseldorf Enroll
14/10/2019 - 18/10/2019 Hamburg Enroll
04/11/2019 - 08/11/2019 Berlin Enroll
18/11/2019 - 22/11/2019 Münster Enroll
02/12/2019 - 06/12/2019 Frankfurt Enroll
France
24/06/2019 - 28/06/2019 Paris Enroll
24/06/2019 - 28/06/2019 Aix-en-Provence Enroll
24/06/2019 - 28/06/2019 Toulouse Enroll
24/06/2019 - 28/06/2019 Bordeaux Enroll
24/06/2019 - 28/06/2019 Lille Enroll
24/06/2019 - 28/06/2019 Strasbourg Enroll
01/07/2019 - 05/07/2019 Lyon Enroll
01/07/2019 - 05/07/2019 Nantes Enroll
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Italy
16/09/2019 - 20/09/2019 Milan Enroll
18/11/2019 - 22/11/2019 Rome Enroll
09/12/2019 - 13/12/2019 Milan Enroll
Switzerland
15/07/2019 - 19/07/2019 Zurich Enroll
23/09/2019 - 27/09/2019 Zurich Enroll
United Kingdom
 24/06/2019 - 28/06/2019 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
24/06/2019 - 28/06/2019 Bristol Enroll
01/07/2019 - 05/07/2019 Leeds Enroll
01/07/2019 - 05/07/2019 Reading Enroll
01/07/2019 - 05/07/2019 Newcastle Enroll
01/07/2019 - 05/07/2019 London Enroll
08/07/2019 - 12/07/2019 guaranteed date! London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
15/07/2019 - 19/07/2019 Glasgow This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
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North America
United States
 24/06/2019 - 28/06/2019 Online Training Time zone: US/Central Course language: English Enroll
12/08/2019 - 16/08/2019 Online Training Time zone: US/Pacific Course language: English Enroll
19/08/2019 - 23/08/2019 Online Training Time zone: US/Central Course language: English Enroll
Latin America
Brazil
 26/08/2019 - 30/08/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese Enroll
Chile
 23/09/2019 - 27/09/2019 Online Training Time zone: America/Santiago Course language: Spanish Enroll
Colombia
 16/12/2019 - 20/12/2019 Online Training Time zone: America/Bogota Course language: Spanish Enroll
Mexico
 26/08/2019 - 30/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish Enroll
Middle East
United Arab Emirates
14/07/2019 - 18/07/2019 Dubai Course language: English Enroll
Africa
Egypt
14/07/2019 - 18/07/2019 Cairo Course language: English Enroll
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.