Troubleshoot Microsoft Exchange Online (MS-220T00)


Course Overview

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Who should attend

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.


This course is part of the following Certifications:


Before attending this course, students must have:

  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience deploying, managing, and troubleshooting Exchange environments.

Course Content

  • Troubleshoot problems with mail flow
  • Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
  • Troubleshoot compliance and retention issues
  • Troubleshoot encryption, auditing, and journaling
  • Troubleshoot desktop Outlook clients
  • Troubleshoot issues with mobile devices
  • Troubleshoot Exchange Online configuration issues
  • Troubleshoot hybrid and migration issues

Prices & Delivery methods

Online Training

3 days

  • on request
Classroom Training

3 days

  • on request


Currently there are no training dates scheduled for this course.