Detailed Course Outline
Module-1: CSR 11 Upgrade
- Upgrade paths to 11.0
- 6.x, 7.x, 8.x, 9.x
- PMP Basic vs. Advanced Licensing Model with:
- UCL Enhanced upgrade
- CUWL Standard upgrade
- CUWL Professional
- Hardware Bundles
- Ordering Options (Partner enablement)
Module-2: New features on CSR 11.0 for Mid-Market
- Cisco Instant Messaging and Presence (IMP)
- Enterprise Group support
- Cisco Unified Call Manager (CUCM)
- Conference Now
- Emergency Call Handler
- Attendant Console
- New Client
- Cisco Unified Unity Connection (CUC)
- Notification Enhancements
- Licensing
- LDAP V3 support
- Exchange
- Speech View
- Prime Collaboration Provisioning (PCP)
- Licensing Requirement
Module-3: CSR 11.0 Architecture
- CUCM, CUC, IMP
- Key features – Mid Market (9.x,10.x, 11.x)
- CUCM
- Endpoint Refresh
- Local Route Group
- Native Queuing
- SIP URI call routing
- Call Dusting
- Cisco UDS
- Confidential Access Level
- CUC
- SRSV – Survivable Remote Site Voice Mail
- Dial-Via-Office Reverse VM Policy
- IMP
- Group Chat
- Persistence Chat
- Chat Compliance
- IMP Managed File Transfer
- Attendant Console
Module-4: Collaboration Enterprise
- Mobile and Remote Access (MRA)
- Collaboration Edge Architecture
- Licensing
- Features
- Configuration
Module-5: Collaboration C2B
- Cisco Jabber Guest
- C2B Architecture
- Licensing
- Configuration
Module-6: Prime Provisioning
- Partner Centric
- Provisioning Features
- Auto Service Provisioning
- Assurance
- Analytics
- User Centric
- Self-Care portal
Labs
- Installation of CUCM/CUC/Presence
- Integration of CUCM/CUC/Presence with above features
- Implementation of Cisco Jabber in DMZ
- Implementing Cisco Jabber Guest
- Reverse Sync and Provisioning of new user
- Utilization reports