Detailed Course Outline
Introduction to Cisco Collaboration
- Collaboration Business Value
- Cisco Collaboration Architecture and Strategy
- Cisco Collaboration Portfolio and Solution Overview
Call Control Platform and Messaging
- Cisco Product Portfolio and Product Positioning
- Cisco Unified Communications Manager and core functionality
- Cisco Unity Connection and core functionality
- Cisco Media Sense for Video Messaging
- Cisco Business Edition 6000
- Cisco Business Edition 7000
- Unified Communications Virtualization
- Drive to CSR11.x
- Cisco Prime Collaboration products
- Ecosystem for customer-specific requirements
- Licensing and Support
- Preferred Architecture for Voice
Preferred Architecture and Technologies
- Dial Plan, +E164 and URI Dialing
- Connection to Service Provider SIP Cloud using Cisco Unified Border Element
- Single-Sign On
IMP and Collaboration Edge
- Presence and Instant Messaging
- Persistent Chat and Message Compliance
- Cisco Jabber in softphone, deskphone, or phone only mode
- Service Discovery
- Cisco Collaboration Edge Architecture for Mobile Remote Access for VPN-less Cisco Jabber and phone registration
- Peering and Federation
- Cisco Jabber Guest
Web Conferencing
- WebEx Meeting SaaS
- WebEx Meeting Server – On Premises
- Cisco Squared
Cisco TelePresence
- Preferred Architecture for Video
- Cisco TelePresence Portfolio and Solution Overview
- TelePresence Server vs. Media Control Unit
- Cisco TelePresence Conductor
- Cisco TelePresence Management Suite
- Cisco Capture-Transform-Share Products
- Cisco Meeting Rooms
Cisco Customer Care
- Contact Center Basics
- Unified Contact Center Express
- Unified Contact Center Enterprise
- Cisco Finesse and Multi-channel Call Center