This course provides learners with a broad overview of Dynamics 365 applications. We will introduce you each of the applications, articulate their business value, and discuss and demo core functionality. We will cover Dynamics 365 security, reporting, and familiarize you with data and product integrations available.
Who should attend
This course is targeted to learners who want to acquire a solid grounding in the fundamentals of Dynamics 365.
After completing this course, students will be able to:
Distinguish between the different Dynamics 365 applications
Articulate the business value and core functionality of the Dynamics 365 apps
Describe artificial intelligence (AI) and mixed reality (MR)
Define the digital transformation loop
Describe cloud-based security
Summarize role-based security in Dynamics 365
Explain Dynamics 365 reporting options
Give examples of cross-Dynamics app integration
Describe Office 365 and Dynamics 365 integration
Introduction to Microsoft Dynamics 365
Principles of cloud computing and deployment
Recognize Dynamics 365 Security
Connect and analyze your Dynamics 365 data
Introduction to Dynamics 365 Sales
Introduction to Dynamics 365 Marketing
Introduction to Dynamics 365 Customer Service
Introduction to Dynamics 365 Field Service
Explore model-driven app integrations and Dynamics 365 Customer Insights
Introduction to Dynamics 365 Finance
Introduction to Dynamics 365 Supply Chain Management
Introduction to Dynamics 365 Business Central
Introduction to Dynamics 365 Human Resources
Introduction to Dynamics 365 Commerce
Explore Finance and Operations cross-app integrations
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.