Course Overview
This course provides learners with a broad overview of Dynamics 365 applications. We will introduce you each of the applications, articulate their business value, and discuss and demo core functionality. We will cover Dynamics 365 security, reporting, and familiarize you with data and product integrations available.
Who should attend
This course is targeted to learners who want to acquire a solid grounding in the fundamentals of Dynamics 365.
Certifications
This course is part of the following Certifications:
Prerequisites
None
Course Objectives
After completing this course, students will be able to:
- Distinguish between the different Dynamics 365 applications
- Articulate the business value and core functionality of the Dynamics 365 apps
- Describe artificial intelligence (AI) and mixed reality (MR)
- Define the digital transformation loop
- Describe cloud-based security
- Summarize role-based security in Dynamics 365
- Explain Dynamics 365 reporting options
- Give examples of cross-Dynamics app integration
- Describe Office 365 and Dynamics 365 integration
Course Content
- Introduction to Microsoft Dynamics 365
- Principles of cloud computing and deployment
- Recognize Dynamics 365 Security
- Connect and analyze your Dynamics 365 data
- Introduction to Dynamics 365 Sales
- Introduction to Dynamics 365 Marketing
- Introduction to Dynamics 365 Customer Service
- Introduction to Dynamics 365 Field Service
- Explore model-driven app integrations and Dynamics 365 Customer Insights
- Introduction to Dynamics 365 Finance
- Introduction to Dynamics 365 Supply Chain Management
- Introduction to Dynamics 365 Business Central
- Introduction to Dynamics 365 Human Resources
- Introduction to Dynamics 365 Commerce
- Explore Finance and Operations cross-app integrations